Reviews

"Laya provided me with all the answers I needed and a few I didn’t know I had to insure I had the proper coverage for my family. 10/10"

"Worst customer service. Called to verify coverage with a mutual customer. Make sure that the mutual customer has active insurance on the vehicle they are financing. And we call this specific location because this is the customers agency. Gentleman that answered if you can even call him that answered very rudely and said he will not “waste man”hours answering our questions and that he will not provide information. What kind of business and customer service is this. We are just doing our job not calling because we want to speak to this person because we feel like it. If he does not like his job he needs to find another one."

"Terrible customer service from that Brian."

"Thank you very much too Kyshawn"

"I’ve couldn’t asked for first class customer service from this office…Ms K Ellis helped me from the first steps of inquiring about the insurance and might I add did not haggle me about getting insurance with them when I was inquiring now that was a plus and answered all of concerns and needs over the phone…but when I went in the office it felt like I was the only customer in there. Ms K Ellis made me feel like a real person and not like a number. She reassured my questions that I had asked her in previous conversations. To sum it all up I left out of that building the most confident that I have ever felt leaving from an insurance company"

"Laya was the best customer service representative! She found multiple discounts that could be applied and explained everything to me. I’m very impressed with my experience switching auto insurance and at a much better rate than I was paying."

"My representative is Ms. Laya Rudison. Ms. Rudison is extremely knowledgeable and was willing to work with me to offer us the very best in coverage at a reasonable cost. The discounts identified by her was incentive enough for me to switch from another insurance firm after 15 years. She kept me appraised every step of the way and is truly an asset to this firm."

"Great service. Saved a lot of money switching."

"I have to say I was incredibly impressed. With the service that I received? Especially not talking to AI Keshawn went above and beyond to help me get a great rate for my daughter's car insurance."

"Dear Brian Bartko State Farm office i just want to say thank you for the steady attentive service you provide In particular I'd love to recognize KeShawn for her kindness patience and consistent availability She explains things clearly and makes insurance feel easy It's the small things that make a big difference and she does that every time Thank you to the whole office, and especially KeShawn, for making me feel cared for not just processed"

"Laya was a big help!"

"Shelly was a breath of fresh air. Talking with her was like talking to a best friend. She not only provided me information that helped me save money and protect my family, but she just made my entire day better in a world that tends to let you down over and over again. Brian, Shelly is an amazing asset 👏 👏 to your team there at state farm and I am honored to have a business protecting me that holds their standards in customer service as high as the service that Shelly provided me today. 🥰 Thank you Shelly!!!!!"

"Laya was great! She was extremely professional and explained everything thoroughly! I feel like I made a good choice by going with State Farm and transferring from my current insurer that was extremely expensive for no reason."

"I had the pleasure of working with Ms. KeShawn! Wonderful customer service, very knowledgeable and relatable. I had a lot going on today, but she was extremely patient. Please she her for your insurance needs!"

"My experience with KeShawn was very smooth..She gave me a thorough breakdown of the policies which was very helpful.."

"Very helpful made the process easy"

"Laya was amazing, friendly and professional! One of the best customer service experiences I have ever had. Very informative and knowledgeable. Thank you Laya!"

"I had to cancel my sister's home policy, and keep her auto policy, then get her apartment insurance for her new apartment in a retirement community. I was so nervous as I was late in acquiring the apartment insurance. Then Rhonda answered the phone, heard my situation, felt my stress and proceeded to turn my nervousness into happiness as she explained everything perfectly and was able to start my sisters policy immediately, cancel the home policy and continue the auto policy for a very fair price. I literly hung up the phone singing "help me Rhonda, help help me Rhonda. Thanks Rhonda...you ROCK."

"I love working with Brian Bartko State Farm Agency!! Pleasant & knowledgeable staff. Rhonda Figg is the best to work with. She is always so pleasant and helpful."

"Very knowledgeable communicates well and explained clearly"

"I am very satisfied with the service I received from KeShawn! She helped be getting a home and auto bundle at a reasonable price."

"Best specialist"

"Finding home insurance was one of those things we knew we needed to get done quickly, but working with KeShawn made the whole process so easy. She was incredibly personable, helpful, and SO responsive to all of my questions. As a first-time home buyer, there were definitely a lot of them!
We had a pretty short deadline to get everything in place, and KeShawn made sure we had everything we needed on time. She made what could have been a stressful part of the home-buying process feel completely manageable.
We did shop around and compare our options but ultimately went with Sate Farm because of her. She was the difference! She found us a great deal, was a pleasure to work with, and made us feel like we were in really good hands."

"I am extremely satisfied with the help that laya Provided me with today she was very nice very knowledgeable and answered all of my questions."

"I had an excellent experience working with Laya Rudison who helped me with establishing my auto insurance policy. She was professional, patient, knowledgeable, and extremely helpful throughout the entire process. She took the time to explain my coverage options, answer all of my questions, and make sure I understood everything before finalizing my policy.

What stood out most was her friendly attitude and willingness to go the extra mile to make the process easy and stress-free. I truly felt that they cared about helping me find the right coverage for my needs."